Frequently Asked Questions
Everything you need to know about shopping with Vital Pet Group
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day return window for all unused and unwashed items. Simply visit our returns portal to generate a prepaid shipping label.
How do I determine the correct size for my pet?
Each product page features a detailed size guide. We recommend measuring your pet's neck, chest girth, and length to ensure the perfect fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna.
Are your materials pet-safe and sustainable?
Absolutely. We prioritize non-toxic, hypoallergenic fabrics and eco-friendly dyes to ensure your pet stays comfortable and safe while looking stylish.